![]() ![]() I had also ordered a headboard and frame, duvet, sheet set and mattress protector. I ordered my mattress on August 9th and received it on August 19th so not too bad of a wait there and I wasn’t in a rush so barely noticed it. “ Just thought I would share my experience with Nectar. PizzaMan319 claims that his products arrived with a uniquely terrible odor: Sleeping on the floor wasn’t exactly the best, but I figured I could make it another week, even though classes were starting at this point. It had only been 10 business days at this point. ![]() I called support, and they assured me that the mattress would ship within 14 business days. Imagine my surprise when, come 8/24, the shipping time was delayed another week, from 8/24 to 8/31. ![]() Sleeping on the floor wouldn’t be too bad, I’ve gone camping before. COVID-19 has disrupted supply chains, I can understand that. Fair enough, my mattress would ship in between 8/17 and 8/24. Unfortunately, Nectar neglects to inform customers upfront that shipping times have changed due to the pandemic. “ I ordered my mattress on 8/10/20 with an expected shipping number that same week, based on their shipping policy. Reddit user auloux detailed his experience with slow shipping speeds: Here are some other complaints about Nectar from Reddit: This time, they wanted proof of donation on letterhead (yeah, not happening), or a pic of the tags cut off, and of it by the curb for trash collection.“ Both my husband and I are bigger people, so I guess it wasn’t too much of a surprise. The second one was better, but started to feel really mushy after just a few months. Emailed, and they sent another after I sent pics of the tags cut off–no other action necessary. “ I bought a Nectar about 17 months ago, and it never fully expanded. Reddit user arwen1733 said the following about his experience ordering a mattress from Nectar: Today was pillow #5, its almost September now for those tracking the dates in this.“ Reddit really hates this brand… That’s right, i have FIVE Nectar Lush pillows. “ The 2nd, 3rd, 4th AND FIFTH PILLOW that they sent were all exactly the same as the first. the Nectar Lush pillow has NONE of those features, its just a big ‘ol soft shredded memory foam pillow that i don’t enjoy,” the angry customer continues. the original Nectar pillow has breathable mesh on the outer case, it has a memory foam layer sewn into the outer case, and the inner core has a zipper so you can add/remove stuffing for your comfort. The first pillow delivered was very clearly NOT the original nectar pillow but instead their “nectar lush pillow”. Mattress took 6 weeks to ship, thats another story all together. Redditor jbourne0129 begins: “in May i ordered a Nectar Lush and a original Nectar pillow. According to this frustrated customer, they sent him the wrong pillow five times in a row. In the thread, the Redditor claims that he ordered a mattress from the company that took six weeks to ship. Seven days ago a Reddit user posted a thread titled “I know this is nothing new but Nectar is the worst company i’ve ever dealt with”. The criticism focuses primarily on shipping speed, customer service, and sending wrong products. If you type “Nectar” into the search bar on /r/mattress you’ll see a seemingly never-ending list of complaints about the company. According to reports from commenters, they uphold their warranty/free trial claims and they quickly respond to any customer service complaints.
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